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Crush the industry bpm6/26/2023 ![]() Ward-Dutton: If we look back just 5 or 10 years, there was some very sophisticated BPM software and integration technology available to automate things like financial processing in banks, or provisioning of service in telecom networks, for example. “The opportunity to automate this kind of work has increased dramatically, because the economics have changed.” Busting Barriers to Enterprise Automation It’s been around since the introduction of manufacturing processes in the industrial revolution. What’s happened, though, over the last three years, is that automation technologies are now more widely available to help improve efficiency, quality, regulatory compliance, and all kinds of administrative work throughout the organization. And they’re very closely related. Automation isn’t new. It’s been a feature of business for about 200 years. Ward-Dutton: Fundamentally, intelligent automation is about two things. What are the business impacts of intelligent automation, and why should C-suite execs care about it? Why Intelligent Automation MattersĪppian: You’ve written extensively about the evolution of BPM and intelligent automation. ![]() How and why the economics of IA have changed.Why it’s important to take advantage of IA NOW.Which brings us to the following republished interview with Ward-Dutton- one of Europe’s most experienced and high-profile strategic technology advisers and analysts-who drops some serious knowledge on: Just 17% of companies have fully scaled their IA efforts, according to The Wall Street Journal. You see where this is going: Businesses that choose a piecemeal approach to IA, says Ward-Dutton, might not survive. ![]() But there’s also a strong argument to be made that fully scaling IA is the highest-yielding strategy. In fact, the most successful brands are multiplying the speed and power of BPM, machine learning, and robotic process automation with low-code development to provide better, faster customer service. Or gain more visibility into sales channels, operating models, day-to-day business operations and more. On the flip side, though, many organizations are taking a patchwork approach to automating workflows across the organization. Yes, IA is a powerful tool to help the CIO crush her digital transformation goals. Which is why, says Ward-Dutton, you also need a digital orchestrator because many of the technologies, services and frameworks you adopt to automate parts of your business are going to change over time. Digitally speaking, you need some kind of backbone that lots of different capabilities can be plugged into and modified over time. From a strategic standpoint, BPM is the perfect solution. BPM: A Flexible Backbone for Intelligent Automation (Part 1) Blog: Appian Insight Neil Ward-Dutton, Author and VP, AI and Intelligent Process Automation European Practices, IDCĭigital leaders are embracing the rise of intelligent automation (IA) but many cautious execs are merely tolerating the trend or adopting it in silos or on a project-by-project basis.īut to benefit from the radical impact of IA, says industry analyst Neil Ward-Dutton, organizations need to go big and adopt a lightweight, flexible solution that can put the power of automation in the hands of non-developers across the organization-and do it in a way that aligns with the company’s overall digital transformation strategy.
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